Following their inspection earlier this year, Bruce Lodge, Cawood House and Bamford Close have all been rated as ‘Good’ by the Care Quality Commission (CQC), the independent regulator of all health and social care in England. This means that ALL of our homes have now been rated as ‘Good’ by the CQC, which we, at Borough Care, have been working hard to achieve.
The CQC had some wonderful things to say about Bruce Lodge and the staff including, “People said they were well looked after. Staff talked to residents with respect and attention, often touching them on the shoulder or hand. People’s dignity and privacy was respected by staff. The environment was pleasant and there was plenty of space for people to walk around as they wished.”
Similar praise was given to Cawood House, “People, relatives, visitors and professionals were complimentary about the management, staff and the care provided at home. Staff displayed caring values; they treated people with kindness, dignity and respect during care delivery. People were cared for by staff who knew them well. The home was clean, and attention had been paid to the décor and lay out to make the home dementia friendly.”
While at Bamford Close, the inspectors commented, “The service had an open and supportive culture. There was evidence of improvement and learning from any [previous] actions identified. People were supported to have maximum choice and control of their own lives and staff supported them in the least restrictive way possible and in their best interests.”
We are over the moon that the CQC has acknowledged our hard work and dedication, and it won’t stop here! We will use the feedback from the CQC inspectors to do even better in our future inspections; as we continue to strive to deliver the very best care to our residents.
You can read the full reports here.