We are thrilled to share the news that Bruce Lodge received a much-improved ‘Good’ rating following their recent Care Quality Commission (CQC) inspection.
In the inspection report, Bruce Lodge was described as a place where “people were treated with kindness, dignity and respect” and “supported to have maximum choice and control of their lives”.
CQC inspectors noted that residents were safe and protected from avoidable harm; their care, treatment and support achieved good outcomes and promoted a good quality of life; and they were supported and treated with dignity and respect.
Our CEO Dr Mark Ward said, “We were really pleased to receive news of Bruce Lodge’s ‘Good’ rating. It is a testament to the teamwork, commitment, and care at the heart of the home, and provides reassurance to residents and families that the home is operating at a high level. A huge well done to everyone at Bruce Lodge on this fantastic achievement.”
Bruce Lodge, which was previously rated ‘Requires Improvement’ at its last inspection in 2021, has been managed by Megan Lachevre since December 2021. Megan, who progressed her career within Borough Care since 2016, has been credited as a driving force behind the improvements.
Megan was the winner of The Game Changer Award at Borough Care’s ‘Life in Colour’ employee awards in 2022, with nominations noting that she had “turned Bruce Lodge around” in just a year. Bruce Lodge was also nominated for Care Home of the Year, and The Family Connections Award, for involving and consulting family members and providing reassurance, emotional and practical support to their residents’ loved ones.
Megan said, “The new CQC rating is a huge boost for everyone, and amazing recognition of their commitment to Bruce Lodge. When I started in December 2021, the team morale was low following two incredibly challenging years of Covid. I viewed joining Bruce Lodge as a big opportunity to turn things around. Working with Borough Care’s Operations Team, we developed a home improvement plan. My team could see I was committed to improving life at Bruce Lodge by being a team player, which is what we are all about here. I am so proud of everyone.”
