Moving in with us
Guiding you through your care home journey
Finding the right care home can feel a little daunting, but we guide families like yours through the process every day.
From exploring our homes and starting your application, to planning the move, settling in and creating a personalised care plan, we’ll be with you every step of the way. Our aim is to make the journey smooth, supportive and reassuring, so your loved one feels safe, happy and truly at home.
Supporting families through their care home search
When choosing the perfect care home for a loved one, we recommend starting with the location, balancing what is convenient for family and friends to visit with what will be best for your loved one, so they can stay connected to their community and the people and places that matter most.
After narrowing your search, visit the Find A Home section of our website to explore photos, facilities and family testimonials – a perfect way to get a real feel for our homes before visiting.
Creating comfort and care from the start
Once you’ve chosen the home you’re interested in, simply get in touch with our friendly team by phone or email to start your application.
Once approved, one of our team members will visit your loved one at home, take the time to get to know them, and understand their needs. Together with you, we’ll create a personalised support plan to make their move into care as smooth, positive, and comfortable as possible.
Feeling at home from the very first moment
Once the assessment is complete and we know we’re the right home for your loved one, we’ll agree a move-in date and send you an Information Pack and contract.
Our skilled teams take the time to ensure every resident settles in at their own pace, recognising that everyone is unique and tailoring their support to make each person feel safe, comfortable and confident in their new home.
Your loved one’s room will be carefully personalised with treats, essentials, and cherished items, helping them feel comfortable, settled and truly at home from the very first moment.
Personalised care plans tailored to every resident
At Borough Care, we believe every resident deserves care that’s truly personal.
From the moment they move in, we create a care plan tailored to their needs, preferences, and personality. Our team reviews it every month, adjusting support, routines, or interests as needed.
Families are always invited to be part of this process, ensuring that everything—from diet changes to personal wishes—is up-to-date, so your loved one feels valued, understood, and supported every day.
“After being assessed it was determined that full-time care was necessary for Mum and she made the decision herself that she wanted to live permanently at Bruce Lodge. As we live a distance away we greatly appreciated the way everyone helped us to make the transition smooth for Mum. We were encouraged to put personal touches in her room and she has a wonderful view of the garden and trees which she loves.”
-Daughter of Bruce Lodge Resident
Our team can help you choose the right home for your loved one.
Call us on 0161 475 0140 or email us at enquiries@boroughcare.org.uk