Following their inspection earlier this year, we are thrilled to announce that Bruce Lodge and Cawood House have been rated as ‘Good’ by the Care Quality Commission (CQC).
The CQC are the independent regulator of health and social care in England, and inspect every care home in the country, giving it a rating so residents and their families know what to expect when choosing this facility.
The CQC inspectors had some lovely things to say about Cawood House including:
“People, relatives, visitors and professionals were complimentary about the management, staff and the care provided at home. Staff displayed caring values; they treated people with kindness, dignity and respect during care delivery. People were cared for by staff who knew them well.”
Bruce Lodge also received a glowing recommendation:
“Care files were person-centred and included people’s personal histories. Staff were knowledgeable about people’s preferences. The electronic care record system used by the service helped ensure all information was live. The system flagged up tasks to be done and any alerts for staff to be aware of and staff were able to update the system instantly from hand-held devices.
“The environment was pleasant and there was plenty of space for people to walk around as they wished. The service had received planning permission to build a 20-bed extension and building work was on-going at the time of the inspection. This was being managed effectively and causing minimal disruption to the running of the home.”
We are committed to continually improving our homes and the care we provide to residents, and we are extremely pleased that the CQC has acknowledged the hard work and dedication of our staff in achieving these ambitious objectives.
Head of Care, Valerie Egan said, “I’m so proud of the staff at Bruce Lodge and Cawood House for helping Borough Care to achieve these ‘Good’ ratings. It’s wonderful that the CQC has acknowledged how much we care for each of our residents and make sure that the help they receive is as individual as they are. We are not an organisation to rest on our laurels and we will continue to evolve and improve to provide the best care possible for everyone who lives with us.”