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Safe and Sound

Visitors to our homes sometimes worry that they may unintentionally impact the safety or wellbeing of our residents.

We love to have visitors at our homes; that’s why we have an open-door policy, so you can visit any time that is convenient for you, or your loved one. We have robust safety procedures in place to ensure that no residents are affected by the hustle and bustle of the busy and colourful homes we run.

However, there a few simple ways you can make sure that you have a good visit, for you, the person that you are coming to visit, and the other residents living in our homes.

Let Us Know You’re Here!

Visitors should sign the visitors’ book on their arrival at, and departure from, the home. This is essential for fire safety and awareness of who is in the building.

Close the door behind you

Please keep external doors (or doors that are security coded) closed behind you. This helps our residents who may be confused, to move safely around the home.

A Little Bit of What You Fancy

Our residents love to receive gifts. However, if you are bringing in treats such as chocolates, and want to share, please do check with us first – some of our residents may have food allergies, or medication instructions.

Anyone for a Tipple?

For the same reasons as above, please speak to the Care Home Manager if you would like to bring in an alcoholic gift for your loved one.

Life’s Essentials

If a loved one has asked you to pick up some toiletries for them, please take them directly to their room. This way we can ensure they are not accidentally used for any other purpose than the intended one.

Dinner Time!

We never want to discourage family and friends from visiting. However, where possible, we do ask that visits are planned outside of mealtimes. We like to keep mealtimes quiet, calm and relaxed so all our residents can enjoy a nutritious meal to keep their energy up throughout the day. Please look at the noticeboard in your loved one’s home to find out when each home serves their meals.

Day tripping

If you are planning a trip out of the home with your loved one, please let the Care Home Manager know the details in advance. We may be able to assist with any mobility equipment or safety concerns, and it ensures we are all briefed on everyone’s movements.

We hope these helpful hints and tips reassure you that safely visiting your loved one at a Borough Care home is incredibly easy. Thank you in advance for helping us to keep Borough Care a safe and welcoming environment for all of our residents.